Return Policy
At Macro Merch, we produce custom-decorated products made specifically to order. As a result, we cannot accept returns. However, orders may be eligible for store credit if they meet one of the following criteria:
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The blank item is materially flawed
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The quality of the decoration (printing or embroidery) falls below reasonable expectations
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The final product is substantially different from the final design submitted
Submitting a Credit Request
Credit requests must be submitted via email to sales@screenprintingselect.com within 10 business days of receiving your order.
All claims will be reviewed by our Quality Control Team.
If Your Request is Approved
If your request is deemed eligible for credit:
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You will be issued a Return Merchandise Authorization (RMA) number in the format:
RMA + Order Number
Depending on the nature of the claim or the quantity of items affected, we may require you to return the defective items before the credit is finalized. In that case:
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We will provide a prepaid shipping label for the return.
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Items must be returned in original packaging or similarly protective packaging.
(Damage due to improper packaging may void eligibility for credit.) -
The RMA number must be clearly printed on the outside of the package.
(Failure to do so may result in processing delays or loss of credit.) -
You are responsible for scheduling a pickup or drop-off with the carrier listed on the shipping label.
Returned items must be received in like-new condition.
Items showing signs of use or damage not caused by Macro Merch will not be eligible for credit.
Important
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All approved refunds will be issued as store credit only.
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Store credit can be used toward future purchases on www.macromerch.com or any of our affiliated sites.