Due to the custom nature of the products we produce, we cannot accept returns unless the order meets one of the following criteria:
- The blank items themselves are materially flawed;
- the quality of the dcorating (i.e., printing orembroidery) is below a reasonable range of expectations;
- or the design of the final product is substantially different from the final design submitted.
Return requests must be submitted via email to email@example.com within 10 business days of receiving the products.
Approved returns will be issued an RMA (Return Merchandise Authorization) number in the form of "RMA + Order Number".
Depending on the nature and size of the order being returned, we may require the customer to ship the defective goods back to us.
- We will provide a shipping label for the return.
- All packages must have the RMA printed on the outside in order to be identified for refund.
All refunds will be issued in store credit only.
To return a Screen Printing Select product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Screen Printing Select, Inc. - Returns
1876 Commerce Park E